VIALET RESEARCH FAQ
FREQUENTLY ASKED QUESTIONS
Frequently Asked Questions
What is the purity level of your research compounds?
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All our products maintain a minimum purity of 99%. Each batch is rigorously tested to ensure the highest reliability for scientific research.
How should I store the products once they arrive?
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Our products are delivered in lyophilized (freeze-dried) form. Store in a cool, dry place away from light. For long-term storage, keep at 2°C – 8°C.
What are the shipping times within the United States?
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Delivery typically takes 3–5 business days after processing. All orders are shipped securely.
Can I use these products for personal consumption?
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No. All products are strictly for laboratory research use only. Not for human or animal consumption.
How do the "Mix & Match Bundles" work?
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Select your bundle size, choose your peptides, and savings apply automatically. Bacteriostatic Water is included at no extra cost.
What is your return policy?
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Returns follow our official policy to ensure product integrity. Please review our Refund & Return Policy before purchasing.
What payment methods do you accept?
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We accept Zelle for fast and secure checkout. Instructions are provided after order placement.
How can I contact customer support?
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Reach us at info@vialetresearch.com for help with orders, shipping, or products.
Do you offer support in Spanish?
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Yes! We are a bilingual company and can assist you in Spanish.