Vialet Research LLC

1. Order Processing Time

• Orders are processed within 1–3 business days after payment confirmation
• Weekend and holiday orders are processed next business day
• Tracking details are sent via email once shipped

2. Shipping Methods & Timeframes

We ship within the United States using trusted carriers. Estimated delivery times after processing:

• Standard Shipping: 3–7 business days
• Expedited Shipping: 2–3 business days (where available)

Delivery estimates are not guaranteed and may vary due to external factors.

3. Free Shipping

Free standard shipping is available on orders over $250 within the continental United States. Orders below this amount will have shipping calculated at checkout.

4. Packaging

All products are shipped in discreet and secure packaging to maintain integrity during transit.

• Tamper-evident packaging
• Temperature-safe materials where required
• Tracking number provided via email

5. Shipping Restrictions

• Shipping is limited to the United States only
• No P.O. Box deliveries — physical address required
• Orders may be affected by state or local regulations

6. Order Tracking

Once shipped, tracking details will be sent via email. If not received within 4 business days, contact us at info@vialetresearch.com.

7. Lost or Damaged Shipments

If your order is lost or damaged, contact us within 7 days of expected delivery. We will investigate and resolve the issue in accordance with our Refund & Return Policy.

8. Address Accuracy

Customers are responsible for providing accurate shipping details. We are not liable for delays or failed deliveries due to incorrect information. Additional charges may apply for re-shipment.

9. Contact Us

Email: info@vialetresearch.com
Address: 30 N Gould St, Ste N, Sheridan, WY 82801
Response Time: Within 1–2 business days